Shipping policy

Shipping & Delivery Policy – SunlySocks

At SunlySocks, we want your shopping experience to be smooth and simple — from placing your order to receiving your package. We work to ensure that your products are delivered safely, securely, and within the estimated delivery timeframe.

Below you will find our Shipping & Delivery Policy.

Order Cut-Off Time

Time: 12:00 PM
Time Zone: Central European Time (CET, GMT+01:00) – Stockholm

Orders placed after the daily cut-off time will be processed on the next business day.

Processing and Delivery Times

All orders are typically processed within 1–4 business days after your order has been confirmed.

Once your order has been shipped, you will receive a shipping confirmation by email. If tracking information is available, it will be included in the shipping confirmation.

Estimated delivery time within Sweden: 6–12 business days

Delivery times may vary depending on:

  • Your location

  • Shipping carrier

  • Public holidays

  • Promotional periods

  • Unexpected delays within the delivery network

Shipping Costs

SunlySocks offers shipping according to the options displayed at checkout.

✓ Any applicable shipping costs will be shown before completing your purchase.
✓ No hidden fees will be added after checkout.

Order Tracking

Once your order has been shipped, you will receive an email containing your shipping information.

If tracking is available, you can use the provided tracking details to follow your delivery.

If you have not received your order within the estimated delivery timeframe, please contact our customer service:

Email: SunlySocks.Europe@gmail.com

We will assist you in tracking and investigating your shipment.

Unclaimed Parcels

If a parcel is not collected within the carrier's specified collection period (typically 7–14 days), it may be returned to our warehouse.

A handling fee may be charged to cover return shipping, administration, and handling costs.

We recommend collecting your parcel even if you intend to return the product, as this helps make the return process faster and easier.

Damaged Shipments and Delivery Errors

If your parcel or product arrives damaged, please:

✓ Report the damage to the shipping carrier or collection point as soon as possible.
✓ Contact SunlySocks at:
Email: SunlySocks.Europe@gmail.com
✓ Include photos of the packaging and the damaged product.

If you receive an incorrect product or if items are missing from your order, we will investigate the issue and provide an appropriate solution.

International Shipping

SunlySocks currently offers shipping according to the destinations available at checkout.

If additional countries become available in the future, separate shipping terms, delivery times, and fees may apply.

Our Responsibility

SunlySocks is responsible for your order until it has been successfully delivered to you.

If a shipment is lost or damaged during transit, we will assist you and provide a suitable solution in accordance with applicable consumer protection laws.

We work with reliable shipping partners to help ensure secure and dependable deliveries.

Contact

If you have any questions about shipping or delivery, please contact us:

SunlySocks
Email: SunlySocks.Europe@gmail.com